Cancellation Policy

Cancellation Policy

Cancellation charges

If we receive less than 48 hours’ notice or ‘No show’, you will be charged the full cost of the service/treatment.

If you contact us more than 24 hours before and we are able to reschedule your appointment, there will be no charge.

Booking via Phone or in the Salon

We require a 20% deposit to secure your hair, make up or beauty appointment.

If you have a previous ‘no show’ appointment, we require the full cost of the service.

For all December, prom hair & make up appointments, we require a 50% deposit to secure your booking. This can be taken via card over the phone or you can pop into the salon.

Online Bookings via website or App

You can cancel or change your booking online in ‘My Booking History’ up to 48 hours in advance of your visit with no extra charge. However, if you fail to adhere to the cancellation policy as stated under the terms and conditions the business has the right to charge you the balance of your booking amount left to pay in the salon by way of your online payment method.

Prices are guideline only and can vary depending on the staff member and the service performed in the salon.

Online Deposits

We require £1.50 deposit to secure your booking. If you cancel your appointment online, you will lose the deposit. If the cancellation is done by the salon, you will be credited the deposit amount to your online account for future use. It is automatically put against your next appointment booked online.

If you reschedule your appointment, the deposit is retained on your account for their next appointment.

Patch Tests

Patch testing required for Brows, Lash lift, lash and eyebrow tinting must be carried out a minimum of 48 hours prior to the treatment.

For new clients, patch testing is required for hair colouring must be carried out a minimum of 48 hours prior to the treatment. Patch tests carried out at other establishments are not valid. Patch testing is required if it has been more than 12 months since their last treatment.

Treatments for 16’s and under are not permitted without Parent/Guardian consent. We cannot carry out treatments that require skin tests such as Tinting or Eyelash Extensions on anyone aged 16 or under, pregnant or breastfeeding.

A patch test is simple and quick. All you have to do is pop into our Honey and Violet hair & beauty salon and a H&V team member will dot a small amount of tint behind your ear to check for adverse reactions.

Covid-19 Policy

If you or anyone in your household feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and do not come to the salon for your appointment. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to covid-19 related illness.

If any of our staff feel ill or have symptoms of C0VlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund.